If by any chance you lose an instruction to another agency, the ‘Lost-Valuation’ can be sent straight to the Vendor/ Landlord to thank them once again for the opportunity, and to leave the door open for any potential business in the future. Receiving a friendly and personalised video from your agency that lets the client know how much they are “more than welcome to come back anytime, whether in need of any help or advice, or even just a chat about the market” has proved to return both Lost Valuations and family and friend recommendations immensely.